CRIMR TERMS OF SERVICE

Last updated: November 24th, 2025

These Terms of Service (“Terms”) govern access to and use of the CRIMR platform and related services (the “Service”) provided by Detective Analytics (doing business as “CRIMR,” “we,” or “us”). By creating an account, accessing, or using the Service, you agree to be bound by these Terms.

If you are entering into these Terms on behalf of an organization (for example, an employer, company, retailer, or agency), you represent and warrant that you have authority to bind that organization. In that case, “Customer” means the organization you represent, and “you” and “your” refer to Customer and its Users.

If you do not agree to these Terms, you may not use the Service.

1. THE SERVICE

1.1 Overview.
CRIMR provides a software-as-a-service platform for incident and case reporting, crime and loss-prevention collaboration, and related tools, including but not limited to: incident intake, workflow, case management, file and media handling, sharing with other organizations, and law-enforcement access features.

1.2 Business Use Only.
The Service is intended for use by organizations (such as businesses, retailers, loss-prevention teams, security teams, and law-enforcement agencies), not for purely personal or consumer use.

1.3 Not an Emergency Service.
The Service is not an emergency service and is not a substitute for calling 911 or any other emergency number. You must not rely on the Service for real-time emergency response.

2. ACCOUNTS AND ELIGIBILITY

2.1 Account Registration.
To use the Service, Customer must create an account and designate one or more administrative Users (“Admins”). Admins may invite or authorize additional Users under Customer’s account.

2.2 User Responsibility.
Customer is responsible for:

  • all activity under its account;

  • the acts and omissions of its Users; and

  • ensuring Users comply with these Terms and Customer’s internal policies.

2.3 Accurate Information.
Customer must ensure that registration information (including legal name, contact details, and billing information) is accurate and kept up to date.

2.4 Security.
Customer must maintain the security and confidentiality of login credentials and must promptly notify CRIMR of any unauthorized access or suspected security incident related to the Service.

3. DEFINITIONS

For purposes of these Terms:

  • “Customer Data” means any data, content, files, media, or other information submitted to the Service by or on behalf of Customer or its Users.

  • “External Incident” (also referred to in the Service as a “Customer / Public Incident”) means an incident that involves non-employee subjects and/or is flagged in the Service as a customer-facing or public-facing crime incident.

  • “Internal Incident” means an incident that primarily involves employees or internal matters (for example, HR-related issues or internal misconduct), as designated in the Service.

  • “Network Sharing Features” means functionality that allows External Incident information (or selected fields from it) to be shared with other organizations using CRIMR (for example, nearby locations, neighboring businesses, or corporate peers).

  • “Law-Enforcement Access Features” means functionality that allows authorized law-enforcement agencies (“Agencies”) to view External Incidents or portions of them for the jurisdictions they serve.

  • “Marks” means Customer’s name, logo, and trademarks.

  • “Competitor” means any person or entity that offers, develops, or plans to offer products or services that are materially similar to, or competitive with, the Service, including providers of retail crime, incident reporting, or loss-prevention platforms.

  • “User” means any individual authorized by Customer to access or use the Service under Customer’s account.

4. CUSTOMER DATA

4.1 Ownership of Customer Data.
As between the parties, Customer retains all rights, title, and interest in and to Customer Data, subject to CRIMR’s rights under these Terms.

4.2 License to Provide the Service.
Customer grants CRIMR a worldwide, non-exclusive license to host, copy, process, transmit, and display Customer Data as reasonably necessary to:

  • provide, maintain, and improve the Service;

  • operate the Network Sharing Features and Law-Enforcement Access Features (as described in Sections 5 and 6);

  • comply with law and enforce these Terms; and

  • create aggregated and anonymized data that does not identify Customer or individuals, which CRIMR may use for analytics, product improvement, and industry reporting.

4.3 Privacy Policy.
Handling of personal information within Customer Data is further described in the CRIMR Privacy Policy, available at https://crimr.com/privacy. In the event of a conflict between these Terms and the Privacy Policy, these Terms will control solely with respect to the contractual relationship between Customer and CRIMR.

4.4 Customer Responsibility.
Customer is responsible for:

  • the accuracy, quality, and legality of Customer Data;

  • obtaining all rights, consents, and permissions necessary to submit Customer Data to the Service and to enable the sharing described in these Terms; and

  • complying with all applicable laws (including labor, employment, privacy, and data protection laws) when collecting and entering information into the Service.

5. EXTERNAL INCIDENTS AND NETWORK SHARING

5.1 External Incidents.
Certain incidents in the Service can be designated as External Incidents (also referred to in the Service as Customer / Public Incidents). External Incidents are designed to be shared with other participating organizations and relevant law-enforcement Agencies.

5.2 Network Sharing is Core Functionality.
Customer acknowledges that sharing External Incident information among participating CRIMR customers is a core feature of the Service, intended to help:

  • identify repeat offenders and patterns;

  • connect related incidents across locations or organizations; and

  • improve community safety and loss prevention.

5.3 Authorization to Share with Other Organizations.
By using the External Incident features of the Service, Customer authorizes CRIMR to make External Incident information entered by or on behalf of Customer available to other participating organizations through the Network Sharing Features. This may include, depending on configuration and product capabilities:

  • basic incident details (date, time, location, incident type, severity, approximate value);

  • non-sensitive narrative descriptions;

  • suspect and vehicle descriptions and media; and

  • related files and metadata that Customer chooses to upload.

5.4 Limited Ability to Restrict Network Sharing.
Except where CRIMR expressly provides configuration options in the Service, Customer may not disable or circumvent the Network Sharing Features for External Incidents. If Customer does not wish such incidents to be shared with other organizations, Customer’s option is not to use the External Incident features of the Service, and instead to create incidents as Internal Incidents or in another internal system.

5.5 Field-Level Controls (If Available).
CRIMR may, but is not obligated to, provide settings that allow Customer to control which specific fields or categories of data are shared through the Network Sharing Features. If such settings are provided, Customer is responsible for configuring them in accordance with its legal and policy requirements.

6. LAW-ENFORCEMENT ACCESS

6.1 Agency Access as Part of the Service.
Customer acknowledges that providing authorized law-enforcement Agencies with direct access to External Incidents in their jurisdiction via the Service is a core component of CRIMR and may improve investigations, response, and community safety.

6.2 Authorization to Provide Agency Access.
By using the External Incident features of the Service, Customer authorizes CRIMR to provide Agencies that have been onboarded to CRIMR with access to External Incidents associated with the locations or jurisdictions those Agencies serve. This may include incident metadata, narratives, media, and subject/vehicle descriptors as designated by CRIMR for Agency access.

6.3 No General Opt-Out from Agency Access.
If Customer uses the External Incident features of the Service, Customer agrees that CRIMR may provide Agency access to those incidents through the Law-Enforcement Access Features. Customer will not attempt to block, interfere with, or circumvent such Agency access, except to the extent CRIMR provides specific configuration options or to the extent required by applicable law.

6.4 Legal Requests and Safety.
CRIMR may disclose Customer Data (including incident information) when required to do so by law or legal process, or when CRIMR reasonably believes disclosure is necessary to:

  • comply with applicable law;

  • protect the safety, rights, or property of any person; or

  • prevent or investigate suspected illegal activity.

6.5 No Police Obligation.
Customer understands that:

  • Agencies accessing the Service are independent entities;

  • CRIMR does not control whether, how, or when Agencies respond to incidents; and

  • CRIMR makes no promise that sharing an incident through the Service will result in any particular law-enforcement action.

7. LOGO AND NAME USE

7.1 Limited License to Use Marks.
Customer grants CRIMR a non-exclusive, worldwide, royalty-free license to use Customer’s Marks:

  • on CRIMR’s website and in product interfaces;

  • in customer lists and slide decks; and

  • in case studies or similar marketing materials,

for the purpose of identifying Customer as a user of the Service.

7.2 Brand Guidelines.
CRIMR will use the Marks in accordance with any reasonable brand guidelines Customer provides and will not materially alter the Marks without Customer’s consent.

7.3 Opt-Out.
Customer may revoke or limit this license at any time by:

  • disabling the applicable setting in the CRIMR admin interface (if available); or

  • providing written notice to CRIMR at the contact information below.

CRIMR will cease new marketing uses of the Marks within a reasonable period after receiving notice. Previously printed or published materials may continue to be used for their normal lifecycle.

8. ACCEPTABLE USE AND COMPETITOR RESTRICTIONS

8.1 Acceptable Use.
Customer and its Users must not:

  • misuse the Service or use it for unlawful purposes;

  • submit Customer Data that is illegal, defamatory, harassing, discriminatory, or that violates third-party rights;

  • attempt to gain unauthorized access to any systems or data;

  • use the Service to send spam or unauthorized communications; or

  • interfere with or disrupt the Service or its infrastructure.

8.2 No Use by Competitors.
The Service may not be accessed or used by any Competitor, except with CRIMR’s prior written consent. Any such unauthorized access is a material breach of these Terms.

8.3 No Benchmarking or Scraping for Competitive Purposes.
Customer and its Users must not access the Service for purposes of:

  • benchmarking, monitoring performance or functionality, or

  • building or improving a competing product or service.

Customer and its Users must not scrape, harvest, or systematically extract screen designs, workflows, text, or other content from the Service for competitive analysis or copying.

8.4 No Reverse Engineering.
Except to the limited extent expressly permitted by applicable law notwithstanding this restriction, Customer and its Users must not reverse engineer, decompile, disassemble, or attempt to derive source code, underlying ideas, algorithms, or data models from the Service.

8.5 Enforcement.
CRIMR may suspend or terminate any account that it reasonably believes is being used in violation of this Section 8 and may seek all available remedies (including injunctive relief and damages).

9. FEES, PLANS, AND USAGE-BASED CHARGES (IF APPLICABLE)

If Customer purchases a paid plan:

9.1 Plans and Base Fees.
Customer’s access to the Service is provided under a subscription plan (for example, a monthly plan) as described in the applicable sign-up flow, order, or pricing page (each, a “Plan”). Unless otherwise stated, each Plan includes a base recurring fee that covers a defined amount of usage (such as a number of Users, a defined volume of storage, and/or a number of incident creations within a billing period).

9.2 Usage Limits and Overage Charges.
Certain features of the Service may be subject to usage limits (for example, number of Users, total file storage, or the number of incident records created within a billing period). If Customer exceeds the included limits for its Plan (such as by adding additional Users, consuming additional storage, or creating more incidents than are included in the Plan), CRIMR may charge additional fees (“Overage Fees”) at the then-current rates shown in the Service or on CRIMR’s pricing or billing pages. By using the Service beyond the included limits, Customer agrees to pay all applicable Overage Fees.

9.3 Taxes and Billing.
Customer agrees to pay the fees specified in the applicable order, Plan, or signup flow. Unless otherwise stated, fees are billed in advance for the applicable billing period and are non-refundable except as required by law or expressly stated in an order. Fees are exclusive of taxes. Customer is responsible for all applicable taxes, duties, and government charges (other than taxes based on CRIMR’s income).

9.4 Changes to Plans and Pricing.
CRIMR may change its Plans, included usage allocations, and pricing from time to time. Any changes to fees will apply at the start of the next billing period or renewal term, unless otherwise agreed or required by law. If Customer does not agree to updated pricing or Plan terms, Customer may choose not to renew or may downgrade or cancel in accordance with the Service’s cancellation procedures. CRIMR may also introduce new charges by providing advance notice in accordance with Section 15 (Changes to These Terms). Fee changes will not apply retroactively to a then-current committed term unless otherwise agreed.

10. INTELLECTUAL PROPERTY

10.1 CRIMR IP.
The Service, including all software, interfaces, designs, text, graphics, and other materials provided by CRIMR (excluding Customer Data), and all related intellectual property rights, are owned by CRIMR or its licensors.

10.2 License to Use the Service.
Subject to these Terms, CRIMR grants Customer a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service during the subscription term solely for Customer’s internal business purposes.

10.3 Feedback.
If Customer or any User provides feedback, suggestions, or ideas about the Service (“Feedback”), CRIMR may use that Feedback without restriction and without any obligation or compensation to Customer or the User.

11. TERM AND TERMINATION

11.1 Term.
These Terms remain in effect while Customer has an active account or continues to use the Service.

11.2 Termination by Customer.
Customer may stop using the Service at any time. If Customer has a paid subscription, termination will be governed by the applicable order or Plan terms.

11.3 Termination or Suspension by CRIMR.
CRIMR may suspend or terminate Customer’s access to the Service, or to specific features, if:

  • Customer materially breaches these Terms and fails to cure within a reasonable period after notice;

  • CRIMR reasonably believes Customer’s use of the Service poses a security risk, violates law, or harms others; or

  • required by law or government request.

11.4 Effect of Termination.
Upon termination:

  • Customer must cease all use of the Service;

  • CRIMR may disable access to the account; and

  • CRIMR will handle Customer Data in accordance with its data-retention practices and applicable law.

Customer may request export of certain Customer Data before termination, if such export tools are provided in the Service.

12. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRIMR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

CRIMR DOES NOT WARRANT THAT:

  • THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE;

  • INCIDENTS OR DATA SHARED THROUGH THE SERVICE WILL LEAD TO ANY PARTICULAR OUTCOME; OR

  • ANY LAW-ENFORCEMENT AGENCY OR OTHER ORGANIZATION WILL TAKE ANY PARTICULAR ACTION IN RESPONSE TO INFORMATION SHARED THROUGH THE SERVICE.

13. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

13.1 No Indirect Damages.
CRIMR WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 Cap on Direct Damages.
CRIMR’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO CRIMR FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF CUSTOMER IS USING A FREE OR TRIAL VERSION, CRIMR’S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

14. INDEMNIFICATION

Customer will indemnify, defend, and hold harmless CRIMR and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Customer Data;

  • Customer’s or any User’s use of the Service in violation of these Terms or applicable law; or

  • any allegation that Customer’s Marks or Customer Data infringe, misappropriate, or violate third-party rights.

15. CHANGES TO THESE TERMS

CRIMR may update these Terms from time to time. When we make material changes, we will notify Customer by:

  • updating the “Last updated” date; and

  • providing notice through the Service, by email, or both.

If Customer continues to use the Service after the effective date of updated Terms, Customer is deemed to have accepted the changes. If Customer does not agree to the updated Terms, Customer must stop using the Service.

16. GOVERNING LAW AND DISPUTES

These Terms and any dispute arising out of or relating to them or the Service will be governed by the laws of New Jersey, USA, without regard to its conflict-of-laws principles. The parties agree to the exclusive jurisdiction of the courts located in Middlesex County, New Jersey, USA to resolve any such disputes, unless applicable law requires otherwise.

17. MISCELLANEOUS

17.1 Entire Agreement.
These Terms (including any order or Plan you accept through the Service) constitute the entire agreement between Customer and CRIMR regarding the Service, and supersede all prior or contemporaneous agreements on the same subject.

17.2 Assignment.
Customer may not assign or transfer these Terms or its account without CRIMR’s prior written consent. CRIMR may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

17.3 Severability.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

17.4 No Waiver.
The failure of either party to enforce any provision of these Terms will not constitute a waiver of that provision.

17.5 Contact.
Questions about these Terms may be sent to:
dainfo@crimr.com or the contact details listed on our website.