CRIMR TERMS OF SERVICE
Effective date: April 27, 2026
Last updated: April 28, 2026
These Terms of Service (the "Terms") govern your access to and use of the CRIMR website at crimr.com and the CRIMR application provided at tenant subdomains such as {your-org}.app.crimr.com and {your-org}.api.crimr.com (together, the "Service"), provided by Detective Analytics LLC, a New Jersey limited liability company ("Detective Analytics," "CRIMR," "we," "us," or "our").
PLEASE READ THESE TERMS CAREFULLY. They include important provisions, including a limitation of liability and a New Jersey choice of law and venue. By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
CONTENTS
1. Acceptance of these Terms
2. The Service
3. Eligibility and authority
4. Accounts and authentication
5. Customer content and license
6. Acceptable use
7. Sensitive data and cross-organization exposure
8. Subscriptions, billing, and trials
9. Third-party services
10. Intellectual property
11. Feedback
12. Suspension and termination
13. Disclaimers
14. Limitation of liability
15. Indemnification
16. Governing law and disputes
17. Changes to these Terms
18. Miscellaneous
19. Contact
1. ACCEPTANCE OF THESE TERMS
By creating a CRIMR account, accessing the Service, or clicking a button or checkbox indicating your acceptance, you agree to be bound by these Terms and by our Privacy Policy at crimr.com/privacy, which is incorporated by reference. If you are accepting these Terms on behalf of a company, organization, or other legal entity (a "Customer"), you represent and warrant that you have the authority to bind that entity, and the words "you" and "your" refer to that entity. If you do not have that authority, you may not use the Service on behalf of the entity.
2. THE SERVICE
CRIMR is a software platform that helps Customers report, track, and collaborate on criminal incidents and investigations. The Service is provided on a per-organization basis: each Customer has its own subdomain and isolated tenant.
The Service is not:
- A substitute for contacting law enforcement, emergency services, or 911. If you are reporting an emergency or a crime in progress, contact your local emergency services immediately.
- A source of legal advice. Information in the Service is provided for the Customer's operational use; it is not legal advice and should not be relied upon as such.
- A consumer product. The Service is licensed only to organizations and their authorized personnel.
3. ELIGIBILITY AND AUTHORITY
To use the Service you must (a) be at least 18 years old, (b) have the legal capacity and authority to enter into these Terms, and (c) not be barred from receiving the Service under the laws of the United States or any other applicable jurisdiction (including U.S. economic sanctions and export-control laws).
In addition, you represent and warrant, on your own behalf and on behalf of any Customer you represent, that: (i) you, the Customer, and the Users for whom access is requested are not, and are not acting on behalf of, in concert with, at the direction of, or for the benefit of, any person or entity that designs, develops, markets, sells, or operates a product or service that competes with or is similar to the Service, including without limitation any incident-management, loss-prevention, investigation, case-management, or law-enforcement-information-sharing software, platform, or service (each, a "Competitor"); (ii) you are not accessing the Service for the purpose of evaluating, benchmarking, replicating, reverse engineering, or otherwise developing a competing product or service, or for the benefit of any Competitor; (iii) you will not facilitate, knowingly permit, or assist any Competitor (or any person you reasonably should know to be acting for a Competitor) in accessing, observing, recording, or otherwise gathering information about the Service through your account or otherwise; and (iv) you have not been engaged, retained, or compensated by a Competitor (directly or indirectly) to access or observe the Service. These representations are continuing and must remain true at all times during your use of the Service. Detective Analytics may, in its sole discretion, decline to provide the Service to, or terminate access of, any person or entity it determines to have breached or to be likely to breach these representations.
4. ACCOUNTS AND AUTHENTICATION
You must provide accurate and complete information when creating an account and keep it up to date. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. We use Stytch for primary authentication and may, at your option, support sign-in via Google or other identity providers. You agree to notify us promptly at dainfo@detectiveanalytics.com of any unauthorized use of your account.
An organization administrator may invite, manage, and remove Users on behalf of the Customer. Customer is responsible for the actions of its Users and for ensuring that each User complies with these Terms.
5. CUSTOMER CONTENT AND LICENSE
"Customer Content" means all data, files, text, images, narratives, notes, and other materials that Customer or its Users submit to or create within the Service.
As between you and us, you retain all rights, title, and interest in and to your Customer Content. You grant Detective Analytics a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and create derivative works of Customer Content for the purpose of providing, maintaining, and improving the Service for you and your authorized Users, and for the purposes described in our Privacy Policy - including making Customer Content available to other CRIMR organizations and to law-enforcement agencies in accordance with the Privacy Policy and the criteria Detective Analytics establishes from time to time. This license terminates when Customer Content is deleted from the Service, except for residual copies retained for backup or legal-compliance purposes.
You are solely responsible for the legality, accuracy, and appropriateness of Customer Content and for obtaining any consents, authorizations, or licenses needed to submit it to the Service.
6. ACCEPTABLE USE
You agree not to, and not to permit any User or third party to:
- Use the Service in violation of any applicable law or regulation, including privacy, data-protection, anti-discrimination, defamation, and consumer-protection laws;
- Submit content you have no right to submit, or content that infringes the intellectual property, privacy, publicity, or other rights of any person;
- Use the Service to harass, threaten, defame, or stalk any person, or to incite violence;
- Submit content that is false, misleading, or fraudulent, including knowingly false accusations against an identified person;
- Attempt to gain unauthorized access to the Service, other Customers' tenants, other Users' accounts, or any related systems or networks;
- Interfere with or disrupt the integrity or performance of the Service;
- Reverse engineer, decompile, disassemble, or otherwise attempt to discover or derive the source code, object code, algorithms, data models, schemas, file formats, communication protocols, machine-learning models, or other technical implementation details of the Service, by any means, including without limitation through static or dynamic analysis, debugging, decompilation, network-traffic inspection, packet capture, or other instrumentation of the Service, except to the extent (and only to the extent) that this restriction is expressly prohibited by applicable law, and in such case only after providing Detective Analytics with reasonable prior written notice and an opportunity to provide alternative means of obtaining the relevant information;
- Bypass, disable, circumvent, or interfere with any authentication, access control, rate limit, encryption, watermarking, or other technical or security measure of the Service;
- Use the Service, the output of the Service, or any data made available through the Service to develop, train, fine-tune, evaluate, benchmark, or improve any product, service, or model that competes with or is similar to the Service, including without limitation any artificial-intelligence, machine-learning, or foundation model;
- Benchmark or conduct performance, security, or capability testing of the Service, or publish or disclose to any third party the results of any such benchmarking or testing, in each case without Detective Analytics's prior written consent;
- Copy, replicate, or imitate the user interface, workflows, data structures, schemas, taxonomies, or feature designs of the Service in any other product or service;
- Permit, enable, or facilitate access to the Service by, or share Service Confidential Information (as defined in Section 10.2), screenshots, screen recordings, video, audio, written descriptions, or other depictions of the Service with, any Competitor (as defined in Section 3) or any person you reasonably should know to be acting for the benefit of a Competitor;
- Register, sign up for, maintain, or use an account on behalf of, at the direction of, in concert with, or for the benefit of any Competitor, or accept any compensation or other consideration from a Competitor in exchange for access to or observation of the Service;
- Use the Service, your account, or any access granted under these Terms to gather competitive intelligence about the Service, conduct surveillance or evaluation of the Service for any Competitor, or otherwise act as a proxy, agent, conduit, or surrogate for any Competitor in connection with the Service;
- Scrape, crawl, or otherwise harvest data from the Service except via documented APIs and in accordance with these Terms;
- Remove, obscure, or alter any proprietary notices, watermarks, attributions, or copyright, trademark, or patent markings on the Service; or
- Use the Service to send unsolicited commercial messages, malware, or other harmful code.
7. SENSITIVE DATA AND CROSS-ORGANIZATION EXPOSURE
The Service is designed to handle information about criminal incidents and investigations, which often includes sensitive personal information about individuals who are not Users of the Service (including suspects, witnesses, and victims). Customer expressly acknowledges and agrees to the matters set out in this Section 7.
7.1 Customer responsibilities
Customer is solely responsible for:
- Establishing and documenting a lawful basis to collect, use, and store such information;
- Honoring the rights of data subjects under applicable laws (including the right of access, correction, and deletion where applicable);
- Maintaining the confidentiality of sensitive content within Customer's organization;
- Ensuring that sharing of incidents with other organizations or with law enforcement is lawful and appropriate;
- Configuring access controls within the Service in a manner consistent with Customer's internal policies and applicable law; and
- Informing Customer's own Users (and, where required by law, the data subjects whose information Customer submits) about the cross-organization exposure described in Section 7.2.
7.2 Acknowledgement of cross-organization data sharing
Customer expressly acknowledges and agrees that Customer Content may be made available to other CRIMR organizations and to law-enforcement agencies in accordance with the Privacy Policy and operational criteria Detective Analytics establishes and may modify from time to time. By using the Service to record incidents and related information, Customer:
- Authorizes Detective Analytics to make Customer Content available to other CRIMR organizations and to law-enforcement agencies as described in the Privacy Policy;
- Represents and warrants that it has the authority and a lawful basis to permit such access with respect to all personal information contained in the Customer Content it submits;
- Acknowledges that any access controls, masking, redaction, or other measures Detective Analytics applies are intended to support, but do not guarantee, the privacy of any particular field, record, or category of information; and
- Is responsible for informing its own Users and, where required by law, the data subjects whose information it submits, about such access.
Detective Analytics may modify the criteria, scope, or operation of cross-organization sharing and law-enforcement-agency access at any time.
If Customer does not want particular Customer Content to be made available to other CRIMR organizations or to law-enforcement agencies, Customer must use the controls Detective Analytics makes available in the Service or refrain from submitting that content to the Service.
7.3 Tools, not guarantees
Detective Analytics provides tools and controls to help Customer manage sensitive data, but Customer's use of those tools, and Customer's overall data-handling practices, are Customer's responsibility. Detective Analytics does not warrant that any tool, control, or technical measure will prevent any particular disclosure or re-identification of personal information.
8. SUBSCRIPTIONS, BILLING, AND TRIALS
Some features of the Service are offered on a free or trial basis; others require a paid subscription. Pricing and plan terms are set out on our website or in an order form between you and us. Paid subscriptions are billed in advance through our payment processor, Stripe, on the cycle (monthly or annual) you select.
Auto-renewal. Subscriptions automatically renew at the end of each billing cycle at the then-current rate unless cancelled before the renewal date.
Taxes. All fees are exclusive of taxes; you are responsible for any applicable sales, use, value-added, or similar taxes other than those based on Detective Analytics's net income.
Refunds. Except as expressly provided in these Terms or required by applicable law, fees are non-refundable.
Free / freemium tiers. Free or freemium tiers are subject to usage limits and may be modified, suspended, or discontinued at any time.
Late payment. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, and we may suspend the Service for non-payment after reasonable notice.
9. THIRD-PARTY SERVICES
The Service relies on third-party services such as Microsoft Azure, Stytch, Stripe, Google (Maps Platform and, when enabled, Google Identity for sign-in), and Squarespace. Your use of such third-party services is subject to those providers' terms and privacy policies. We are not responsible for the acts or omissions of third-party providers.
10. INTELLECTUAL PROPERTY
10.1 Ownership
The Service, including without limitation the CRIMR name, logos, trademarks, and trade dress; the software (in source and object form); the user interfaces, screens, layouts, graphics, and visual designs; the data models, database schemas, file formats, and communication protocols; the algorithms, methods of operation, and machine-learning models; aggregated and anonymized analytics and training data; and the documentation, help content, reports, and other content we generate (in each case, excluding Customer Content), together with all updates, modifications, enhancements, derivative works, and improvements thereto (collectively, the "Detective Analytics IP"), are and will remain the exclusive property of Detective Analytics or its licensors. The Detective Analytics IP is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual-property laws. All rights not expressly granted to you in these Terms are reserved by Detective Analytics. No title to or ownership of any Detective Analytics IP is transferred to you under these Terms.
10.2 Trade secrets and confidentiality of the Service
You acknowledge that the Detective Analytics IP includes valuable trade secrets and confidential information of Detective Analytics, including without limitation the Service's architecture, design, source code, algorithms, data models, performance characteristics, error messages, log output, undocumented behaviors, non-public APIs, security measures, and product roadmap (collectively, "Service Confidential Information"). You will: (a) hold all Service Confidential Information in strict confidence; (b) not disclose Service Confidential Information to any third party without Detective Analytics's prior written consent; (c) use Service Confidential Information solely for your authorized use of the Service under these Terms; and (d) protect Service Confidential Information using at least the same degree of care that you use to protect your own confidential information of similar importance, and in no event less than reasonable care. The restrictions in this Section 10.2 do not apply to information that you can demonstrate (i) is or becomes publicly available through no fault of you or your Users, or (ii) is required to be disclosed by court order or applicable law, provided that you give Detective Analytics prompt prior written notice and reasonable cooperation in seeking a protective order. Your obligations under this Section 10.2 survive termination of these Terms.
10.3 Limited license to Customer
Subject to your compliance with these Terms, Detective Analytics grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during your subscription term. This license does not include, and you are not granted, any right to: (a) sublicense, resell, rent, lease, or otherwise transfer access to the Service; (b) modify, adapt, translate, or create derivative works of the Service; (c) use the Service to provide services to any third party except as expressly permitted by these Terms or an applicable order form; or (d) exercise any of the rights reserved to Detective Analytics in Section 10.1.
10.4 Patent notice; no implied licenses
The Service and certain of its features are protected by issued patents and additional patents pending. Without limitation, the Service is protected by U.S. Patent No. 11,651,461 (and any reissues, reexaminations, continuations, divisionals, and foreign counterparts thereof), and Detective Analytics has additional U.S. and foreign patent applications pending covering features of the Service. This Section 10.4 constitutes notice under 35 U.S.C. Section 287 with respect to the foregoing patent.
No license, immunity, or other right is granted to you by implication, estoppel, exhaustion, or otherwise, under any patent, patent application, copyright, trademark, trade secret, or other intellectual-property right of Detective Analytics or its licensors, except for the limited license expressly granted in Section 10.3. Your use of the Service does not constitute a license under U.S. Patent No. 11,651,461, any pending patent application, or any patent that may issue from any pending or future application, except for the limited license expressly granted in Section 10.3.
10.5 Equitable relief
You acknowledge and agree that any breach by you, your Users, or your representatives of Section 6 (Acceptable Use) or this Section 10 will cause Detective Analytics immediate and irreparable harm for which monetary damages alone would be inadequate, and that Detective Analytics will be entitled to seek and obtain injunctive relief, specific performance, and other equitable remedies in any court of competent jurisdiction, without the requirement of posting a bond or proving actual damages, in addition to any other remedies available at law or in equity.
10.6 Survival
Sections 10.1, 10.2, 10.4, and 10.5 survive termination or expiration of these Terms.
11. FEEDBACK
If you provide suggestions, ideas, or other feedback about the Service ("Feedback"), you grant us a perpetual, irrevocable, royalty-free, worldwide license to use and incorporate that Feedback into the Service without obligation to you. Feedback is provided voluntarily and is not confidential.
12. SUSPENSION AND TERMINATION
You may terminate your account at any time by following the in-product cancellation process or by emailing us. We may suspend or terminate your access to the Service, with or without notice, if (a) you materially breach these Terms, (b) we are required to do so by law, (c) your account is delinquent, or (d) we discontinue the Service. We will use commercially reasonable efforts to provide notice when possible.
In addition to the foregoing, Detective Analytics may suspend or terminate your access to the Service immediately and without refund if Detective Analytics determines, in its reasonable discretion, that you are a Competitor (as defined in Section 3), are acting on behalf of, in concert with, or for the benefit of a Competitor, have facilitated access to or observation of the Service by a Competitor, or have breached the representations in Section 3 or the corresponding restrictions in Section 6. Upon any such termination, all fees previously paid by you are forfeited and non-refundable as liquidated damages, which the parties agree are a reasonable estimate of the harm to Detective Analytics from such breach (and are not a penalty), and Detective Analytics retains all other rights and remedies under these Terms and applicable law, including the equitable remedies described in Section 10.5 and reimbursement of its reasonable attorneys' fees, expert fees, and costs incurred in investigating and enforcing these Terms against you. Customer's obligations under Sections 6, 10, and 15 survive any termination under this paragraph.
Upon termination, your right to access the Service ends. You may export Customer Content during a reasonable period after termination, after which Customer Content may be deleted as described in our Privacy Policy. Sections that by their nature should survive termination will survive, including Sections 5 (license grant for residual copies), 10, 13, 14, 15, 16, and 18.
13. DISCLAIMERS
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS. TO THE FULLEST EXTENT PERMITTED BY LAW, DETECTIVE ANALYTICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE.
WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT IT WILL DETECT, IDENTIFY, OR PREVENT ANY CRIME OR HARM; OR THAT INFORMATION OBTAINED THROUGH THE SERVICE WILL BE ACCURATE, COMPLETE, OR RELIABLE. ANY INVESTIGATIVE OR OPERATIONAL DECISIONS YOU MAKE BASED ON THE SERVICE ARE YOUR SOLE RESPONSIBILITY.
14. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL DETECTIVE ANALYTICS OR ITS OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, REPUTATION, BUSINESS, USE, OR DATA, OR FOR ANY COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, BREACH OF WARRANTY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, AND EVEN IF DETECTIVE ANALYTICS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, WHETHER IN THE AGGREGATE OR FOR ANY SINGLE CLAIM OR SERIES OF RELATED CLAIMS, AND REGARDLESS OF THE NUMBER OR NATURE OF SUCH CLAIMS OR THE FORM OF ACTION, WILL NOT EXCEED THE LESSER OF (A) THE TOTAL AMOUNTS, IF ANY, ACTUALLY PAID BY YOU TO DETECTIVE ANALYTICS FOR THE SERVICE DURING THE ONE (1) MONTH IMMEDIATELY PRECEDING THE EVENT FIRST GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT. THIS LIMITATION APPLIES NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
THE PARTIES ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS AND EXCLUSIONS SET FORTH IN THIS SECTION 14 AND IN SECTION 13 (DISCLAIMERS) ARE A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THEM, THAT THE FEES (IF ANY) FOR THE SERVICE REFLECT THIS ALLOCATION OF RISK, AND THAT DETECTIVE ANALYTICS WOULD NOT PROVIDE THE SERVICE WITHOUT THESE LIMITATIONS.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO PORTIONS OF THIS SECTION MAY NOT APPLY TO YOU; IN SUCH JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
15. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Detective Analytics and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with (a) your or your Users' access to or use of the Service, (b) your Customer Content, (c) your violation of these Terms, or (d) your violation of any law or the rights of any third party. We will provide you with prompt notice of any claim, allow you to control the defense (with counsel reasonably acceptable to us), and reasonably cooperate at your expense.
16. GOVERNING LAW AND DISPUTES
These Terms, and any dispute arising out of or related to them or the Service, are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before filing any formal proceeding, the parties will first attempt in good faith to resolve any dispute through informal discussion. Notice of a dispute must be sent to dainfo@detectiveanalytics.com. If the dispute is not resolved within sixty (60) days after notice, either party may proceed in the state or federal courts located in New Jersey, and each party irrevocably consents to the exclusive jurisdiction and venue of those courts. Each party waives any right to a jury trial to the fullest extent permitted by law.
17. CHANGES TO THESE TERMS
We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or by an in-app banner) before the changes take effect. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, your sole remedy is to stop using the Service and cancel your account.
18. MISCELLANEOUS
Entire agreement. These Terms, together with the Privacy Policy and any order form or written agreement between us, constitute the entire agreement between you and Detective Analytics regarding the Service and supersede prior agreements.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions will remain in full force and effect.
No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
Force majeure. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control.
Independent contractors. The parties are independent contractors. These Terms do not create a partnership, joint venture, or employment relationship.
Notices. Notices to you may be sent by email to the address associated with your account or by posting in the Service. Notices to us must be sent to the email address in Section 19.
19. CONTACT
Detective Analytics LLC
Attn: Legal
State of New Jersey, United States